OUR PRIVACY POLICY

The Data Controller is Matchable Ltd of 7 Bell Yard, London, WC2A 2JR.

Matchable is registered with the Information Commissioner’s Office (ICO) and our registration number is ZA570807.

You can contact us at hello@wearematchable.com

If you are seeking a volunteering opportunity

We collect information about you when your company engages us for support on volunteering engagements so that we can deliver our services to your company and help you to find the impact opportunity you really want.

If you work for a charity or social impact organisation

We collect your personal information to match potential volunteers with your organisation.

If you have completed our contact form or signed up to a mailing list

We will use your information to provide a response and send information we think you’ll find useful.

If you’re browsing our website

We will process your personal information to track your use of our site, so we can improve our site from time to time.

If you are seeking a volunteering opportunity

• We collect contact information (name and email).

If you match to a project on the Matchable platform

• Data relating to your match will be automatically recorded and associated with your contact information.

• This includes: Date Matched, Organisation, Hours Volunteered, Status of the Match

If you work for a charity or social impact organisation

• We will collect your contact details (name and email).

If you have completed our contact form or signed up to a mailing list

• We will collect your contact details (name and email).

If you’re browsing our website

• We will collect your computer’s IP address if you accept the tracking cookies.

If you are seeking a volunteering opportunity

We have a contract with your employer to deliver services to them and it’s in our legitimate interests to process your information so that we can deliver our services to them.

If you work for a charity or social impact organisation

We have legitimate interests in helping you to source appropriate, high-quality candidates for volunteering support to your organisation.

If you have completed our contact form, signed up to a mailing list or accepted our cookies on our website

We are using your information based on your consent. You will always have the option to opt out of receiving emails from us by clicking the Unsubscribe link on any email you receive.

We use carefully-selected suppliers and partners to deliver our services.

If you are seeking a volunteering opportunity we will share your information with charities and social impact organisations that are looking for support from volunteers.

If you match to a project on the Matchable platform, data relating to the match will be collected and visible to your company’s nominated platform administrators.

When you signed up for our services, you agreed to this sharing as part of our Terms and Conditions.

We use some external providers for our accounting, IT services and other critical services. These “processors” act only after receiving written instructions from us.

In the interests of security, we don’t list those companies here but we’re happy to provide a list to you directly – just contact us at hello@wearematchable.com

We keep your information in the EU, where it is protected by the UK Data Protection Act 2018 and by the EU General Data Protection Regulations (GDPR).

We share your information with our external service providers. They, in turn, may store the information on their own servers – some of these are outside the UK or the EU. These are called “international transfers” of your data.

UK and EU data protection law is some of the best in the world, so we ensure that your personal data is protected by “Standard Contractual Clauses” that apply the stringent standards of the UK Data Protection Act 2018 and GDPR to any place your information is held.

We will retain your data for 3 years, or for longer where we believe it’s in our legitimate interests to do so, for example where we may need to establish or defend a legal claim.

You have the right to request deletion of your personal data. We’ll comply with this request, subject to the restrictions of any regulatory obligations. Please do so by emailing us at hello@wearematchable.com

Your personal information belongs to you. You have rights over how your personal information is used, protected in law. Please contact us at hello@wearematchable.com if you’d like to exercise your rights or want further information on them.

Where we are processing your data based on your consent you can withdraw your consent and we must immediately stop processing your data. Please note that up to that point, we’re acting lawfully with your consent, any withdrawal of consent cannot be backdated.

You have the right to request a copy of all personal data we hold relating to you and we must provide this within 30 days. You also have the right to require us to correct any records that are wrong. We have the right to confirm your identity before providing this information.

You have the right to require us to erase personal data and we must comply unless we need it for one of the purposes described above (for example, this might include regulatory obligations we have to keep certain records.) We also retain the right to keep data that is needed to establish, exercise or defend a legal claim.

Where we process your data based on a “legitimate interest” (see lawful basis section, above) you still have the right to object to our processing of your data. From that point, we must stop processing your data until we have determined whether your rights to privacy override the legitimate interests we have defined.

You may have the right to have your personal data transferred to another provider, and we’re obliged to provide it to you in a clear and transferrable format.

If you have a complaint about how we use your personal information, please contact us in the first instance at: hello@wearematchable.com

We hope that we can resolve your issue to your satisfaction. If not, you also have a right to lodge a complaint with the regulator, the Information Commissioner’s Office (the ICO). Please refer to the ICO at https://ico.org.uk/concerns or by calling them on 0303 123 1113.

We may change this privacy notice from time to time by amending this page.